Current bill
$245.60
Due in 11 days · Unpaid
Pay bill →Power and Water — Home
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Stop for a leak
There are many other simple steps we can all take to reduce our power use. Because good energy habits never go out of style… read more
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Book our portable hydration stations or water filling access for your next community event. Find out more.
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Explore your potential with one of Australia's most diverse service providers… read more
Stopping and reporting public leaks is something we can all do to save water in the Territory. Report it with a photo… read more
Our current vacancies
Want to be part of the team that keeps the lights on and water running for Territorians every day? Check current vacancies, register your interest and pick up some tips on what it takes to work at Power and Water.
Find out moreWe acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Learn about our vision for reconciliationOutages and works
Our top priority is making sure the community and our employees are safe while responding to faults and outages affecting our power, water and sewerage services. Outages and works are updated between 6am and 10pm daily.
If you see a life-threatening or dangerous situation such as a powerline on the ground, call 000 or the Power and Water emergency line on 1800 245 090 immediately.
Currently showing: All Northern Territory
7 planned works
3 unplanned outages
| Location | Type | Details | Start | Est. end |
|---|---|---|---|---|
| ⚠ Ciccone, Gillen Alice Springs and Central Desert |
Power | Power outage affecting parts of Ciccone and Gillen. Crew responding. Estimated restoration time: 8.30am. | Mon 27 Jul 07:20am | Unknown |
| ⚠ Daly River, Nauiyu Katherine, Roper Gulf and Vic Daly |
Water | Boil water alert remains active. Water outages caused by flooding affecting customers. | Mon 23 Mar 01:45pm | Unknown |
| 🕑 Desert Springs Alice Springs and Central Desert |
Power | Power supply may be interrupted for maintenance work. | Wed 22 Jul 09:00am | Wed 22 Jul 03:00pm |
| 🕑 Leanyer Darwin — city and suburbs |
Power | Power supply may be interrupted for maintenance work. #6093823 and 6094690 | Mon 20 Jul 09:00am | Mon 20 Jul 03:00pm |
| 🕑 Coconut Grove, Larrakeyah Darwin — city and suburbs |
Water | Water supply may be interrupted for maintenance works. | Thu 16 Jul 09:00am | Thu 16 Jul 01:00pm |
| ✓ Bees Creek Darwin — rural |
Water | Water supply restored. Thanks for your patience. | Sun 26 Jul 05:45pm | Resolved |
Report outages and interruptions
Our crews are prepared to respond and restore services as safely and quickly as possible.
Report a fault or outage →Planned works
We undertake regular maintenance and upgrades to reduce the number of unplanned outages and issues in future.
View our planned works schedule →Report a fault
Please run through our quick fault checklist to see if you need to report a fault to us.
Understanding power outages →We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of this land and are committed to reconciliation among all Australians.
Learn about our vision for reconciliationSign in to My Account
Access your Power and Water account, bills, meter readings and fault reports.
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Last meter reading
26 Jul 2026
Power – 12,512.3 kWh
Submit reading →Faults & outages
2 open
1 planned works 1 unplanned outage
View updates →Average daily usage
28.6 kWh
↓ 3% vs last month
View usage →Usage snapshot
1 Jul24.1 kWh
8 Jul27.8 kWh
15 Jul39.4 kWh
22 Jul31.4 kWh
Average30.7 kWh
Highest39.4 kWh
Lowest24.1 kWh
28.6 kWh
average daily usage · last 30 days
Today's usage9.2 kWh
Projected bill$236
vs last month↓ 3%
Next reading11 Sep
Your property Edit →
Property
12 Mitchell Street
Darwin City, NT 0800
Services
ElectricityConnected
WaterConnected
Meters
Electricity (NMI)310270094971
Water meterMTR 600123456
Tariff
Residential StandardView plan →
Recent activity
Account health
Helpful resources
Payment support and hardship
Payment plans, extensions and support.
Understanding your bill
Learn about charges and calculations.
Outages and planned works
See what's happening in your area.
Tariffs and concessions
Current rates, pensioner discounts.
Accessibility & communication
Help with interpreting and support.
12 Mitchell Street
Customer #12345678 | Connected since 2018
Current balance
$245.60
Due 07 Aug 2026 (in 11 days)
Direct debit: Off • Paperless billing: On
Your property
12 Mitchell Street
Darwin City, NT 0800
ElectricityConnected
WaterConnected
Electricity (NMI)310270094971
Water meterMTR 600123456
TariffResidential Standard →
Move property
Account health
Energy saving tips
- Set your air conditioner to 24–26°C to cut cooling costs
- Use ceiling fans so your air conditioner works less
- Switch appliances off at the wall when not in use
- Run pool pumps and dishwashers during off-peak hours
Water saving tips
- Check taps and toilets for leaks each wet season
- Water the garden in the early morning or evening
- Install a AAA-rated showerhead to cut water use
- Collect wet-season rainwater for the garden
Rebates & concessions
Billing & Payments
View and manage your bills, payments and usage.
Current balance
$245.60
- Account number1234567890
- Property12 Mitchell Street, Darwin City
- View account overview →
You're on track
You've used about the same as last period. View usage history →
Next meter read
~11 Sep 2026 — we'll read your meter on or around this date.
Paperless billing
You're signed up. Thank you!
Bill history
| Billing period | Bill number | Amount | Status | Due date | Payment date | Actions |
|---|---|---|---|---|---|---|
| 16 Jun – 11 Jul 2026 | BL-224981 | $245.60 | Unpaid | 07 Aug 2026 | — | |
| Tariff: Residential Standard · Consumption: 894 kWh · NMI 310270094971 | ||||||
| 16 Mar – 15 Jun 2026 | BL-219004 | $198.30 | Paid | 21 Jun 2026 | 18 Jun 2026 | |
| Tariff: Residential Standard · Consumption: 721 kWh · NMI 310270094971 | ||||||
| 16 Dec 2025 – 15 Mar 2026 | BL-213347 | $213.80 | Paid | 21 Mar 2026 | 19 Mar 2026 | |
| Tariff: Residential Standard · Consumption: 782 kWh · NMI 310270094971 | ||||||
Payment options
Payment method
Direct debit
BPAY
Payment plan
Account health
Need help paying?
Payment plans, extensions, hardship assistance, concessions and financial counselling — we're here to help if you're finding it hard to keep up.
Meter Readings
Submit your own meter reading to keep your bills accurate and avoid estimated readings.
Next scheduled reading
11 Sep 2026
On schedule
- Estimated bill$236
- Last submitted26 Jul 2026
- Electricity (NMI)310270094971
- Water meterMTR 600123456
Find these numbers printed on the front of each meter box.
Submit a meter reading
1 Choose service
2 Enter reading
Previous reading
—
Current reading
—
Difference
—
3 Upload photo (optional)
Drag and drop a photo here, or
Why submit your own reading?
- More accurate bills
- Avoid estimated bills
- Better usage tracking
- More accurate forecasts
Reading your meter
Find your meter number on the front of the meter box, and read the value left to right, ignoring any red digits.
Estimated vs actual
Last bill
Current period
Bills use an actual reading whenever one is available. Between readings we estimate your usage — submitting your own reading replaces the estimate with your real numbers.
Last reading
12512.3
Previous reading
12309.6
Consumption
202.7
Days since reading
31
Reading history
| Date | Service | Reading | Submitted by | Status | Actions |
|---|
Usage preview
Marks the day you last submitted a reading
Smart insights
Your readings are consistently submitted on time — keep it up.
Submitting another reading before 11 Sep 2026 may improve your next bill's accuracy.
Your average monthly consumption has decreased by 8% compared to last quarter.
Electricity meter
NMI310270094971
Meter numberELE-4471029
Meter typeDigital / smart meter
Last inspection14 Feb 2026
Water meter
Meter numberMTR 600123456
Installation date3 Nov 2018
Last maintenance22 Sep 2025
Help & support
Usage History
Track how your power and water usage has changed over time.
This month
28.6 kWh
average daily usage
+3% vs last month
Usage history
Usage rate34.27¢/kWh
Daily supply charge$1.0692/day
32.0 kWh
average daily use
Indicative pricing shown for demonstration purposes only. Hover a point for usage and cost.
Report a Fault
Let us know about a power or water issue and we'll get it to the right team as quickly as possible.
Step 1 of 3
What type of issue are you reporting?
Select the category that best describes the problem.
Online Services
Manage your account, submit forms and get in touch with us — online, 24/7.
Accounts and billing
Property services
Install standby generator
For customers wanting to install and connect a generator to their mains electricity.
Apply for prepayment meter
Apply to convert from a credit meter to a prepayment meter.
Access water filling station
Apply for approved access to one of our water filling stations.
Temporary power disconnection/reconnection
Request a temporary disconnection and reconnection where no electrical work will be performed.
Building and renovating
Install a new water meter
Complete this form if you have a newly built home and need a new 20mm water meter installed.
Install insulated covers
Apply for the installation of insulated covers on overhead wires.
Dial Before You Dig location request
Request Power and Water infrastructure locations after a Dial Before You Dig request.
Remove service line and meter
Request permanent removal of service lines and/or power or water meters on your property.
Request to draw water
For customers in remote communities wanting to draw water, with or without a meter.
Outages and faults
Odour reporting form
Let us know if you notice unusual or unpleasant smells related to our facilities or infrastructure.
Compensation claim form
If you've suffered loss or damage as a result of a fault or incident, you may be eligible to claim.
Guaranteed service level request
Request a review if you believe you're eligible for a GSL credit you haven't received automatically.
Report a faulty streetlight
We manage streetlights on major roads and in select council areas across the Territory.